Privacy Policy

Last updated: 08/06/2025

At Bright Spark Cleaning, we are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us about our services.

1. Who We Are

Email: info@brightsparkcleaning.co.uk
Phone: 07802 732228

We are the data controller responsible for your personal information.

2. What Information We Collect

When you interact with us, we may collect the following information:

• Name

• Email address

• Phone number

• Home address (for service visits)

• Booking details (e.g., date, time, service requested)

• Any other information you choose to provide via our contact form or email

3. How We Use Your Information

We collect and use your information to:

• Respond to your enquiries or quote requests

• Schedule and manage cleaning appointments

• Send you service-related communications

• Improve our services and customer experience

• Meet legal or regulatory obligations

We do not use your data for unsolicited marketing without your consent.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. Your information may be shared with:

• Cleaners who are assigned to your property (only necessary details)

• Service providers assisting with IT, hosting, or administration (under strict confidentiality agreements)

• Legal authorities if required by law

5. How We Store and Protect Your Data

We take your privacy seriously. Your data is stored securely and access is restricted to authorised staff. We use secure systems to protect your information from unauthorised access, alteration, disclosure, or destruction.

6. How Long We Keep Your Data

We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal or accounting requirements. You can request deletion of your data at any time.

7. Your Rights

Under the UK General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your data

• Object to or restrict how we process your data

• Withdraw your consent at any time (if processing is based on consent)

To exercise any of your rights, please contact us using the details above.

8. Cookies

Our website may use cookies to enhance your browsing experience. You can control or disable cookies via your browser settings. For more information, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of other sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.